Privacy policy for the website www.proprietesdecharme.com

Privacy Policy

Please note that Propriétés de Charme reserves the right to modify or supplement this privacy policy to comply with legislative, regulatory, jurisprudential, or technological developments. In the event of a modification, the update date will be clearly indicated at the top of the policy. These changes are binding on the user as soon as they are published. We therefore recommend that users consult this policy regularly to stay informed of any changes. Updated as of January 1, 2024.

Website publisher

www.proprietesdecharme.com

EI Synergie Conseil

Operation of commercial and non-commercial websites
RCS 448288498 – Siret 44828849800018 – VAT No.: FR82448288498
Registered office: 20, rue Quinquet – 02200 Soissons (Aisne) – France

Personal data

Generally, you visit the Propriétés de Charme website without providing any personal information. In any case, you are under no obligation to provide any personal information to Propriétés de Charme.

However, if you refuse, you may not be able to access certain information or services you have requested. Therefore, Propriétés de Charme may, in some cases, ask you to provide your surname, first name, email address, postal address, and telephone number (hereinafter your "Personal Information"). By providing this information, you expressly consent to its processing by Propriétés de Charme for the purposes indicated below.

In accordance with the General Data Protection Regulation (GDPR) adopted by the European Parliament on April 14, 2016, and the French Data Protection Act of January 6, 1978, as amended, Propriétés de Charme informs you of the following:

Propriétés de Charme is able to collect personal information through online forms.

It is important to remember that Propriétés de Charme acts as a content host, primarily for real estate listings from real estate professionals. In this capacity, the site does not participate in pre-contractual or contractual commercial relationships between the parties involved.

The available forms are varied, covering needs such as contacting customer service, requesting a property valuation, sending search criteria, listing a property for sale, as well as the possibility for a visitor to contact an advertiser via a form integrated into the detailed page of a property for sale, for any request for additional information.

These forms are provided to facilitate interactions between those seeking properties and real estate professionals who list their properties for sale on the platform. Therefore, the site may forward your requests to one or more of its advertising partners, depending on the nature of your inquiry, in order to best meet your needs.

I.Identity of the data controller

The data controller is Mr. Jérôme Drouet.

Purposes of the processing

Propriétés de Charme may process your Personal Information:

for the purpose of providing you with the information or services you have requested; and/or
in order to be able to contact you regarding matters related to your application.

Recipients

Propriétés de Charme and its partners, real estate professionals.

These commercial entities may also include advertisers who advertise on the site.

By requesting our services for a contact request, a property valuation, a property sale, or to be put in contact with a professional, or by providing your search criteria for a property purchase project, you expressly consent to Propriétés de Charme sharing your Personal Information with one or more of its partners.

Shelf life

Your Personal Information is kept by Propriétés de Charme only for the time corresponding to the purpose of the collection as indicated above which shall in any case not exceed 12 months.

Data Protection and Privacy Rights

You have the following rights regarding your Personal Information, which you can exercise by writing to us at the postal address mentioned above or by sending an email to: contact@proprietesdecharme.com.

Right of access and communication of data

You have the right to access your Personal Information.

However, due to the obligation of security and confidentiality in the processing of personal data which is incumbent upon Propriétés de Charme, you are informed that your request will be processed subject to you providing proof of your identity, in particular by producing a scan of your valid identity document or a signed photocopy of your valid identity document (in the case of a request made in writing).

Propriétés de Charme informs you that it will be entitled, where appropriate, to oppose manifestly abusive requests (due to their number, repetitive or systematic nature).

To help you with your request, especially if you wish to exercise your right of access by means of a written request to the postal address mentioned above, you will find by clicking on the following link a sample letter prepared by the National Commission for Information Technology and Freedoms (the "CNIL").

https://www.cnil.fr/fr/modele/courrier/exercer-son-droit-dacces

Right to rectification of data

Under this right, the legislation entitles you to request the rectification, updating, blocking or even erasure of data concerning you which may prove to be inaccurate, erroneous, incomplete or obsolete.

You can also set general and specific instructions regarding the fate of your personal data after your death. If applicable, the heirs of a deceased person may request that the death of their loved one be taken into account and/or that the necessary updates be made.

To help you with your process, especially if you wish to exercise, on your own behalf or on behalf of a deceased relative, your right to rectification by means of a written request to the postal address mentioned above, you will find by clicking on the following link a sample letter prepared by the CNIL.

https://www.cnil.fr/fr/modele/courrier/rectifier-des-donnees-incompletes

Right to object

This right can only be exercised in one of the following two situations:

When exercising this right is based on legitimate grounds; or
when exercising this right aims to prevent the collected data from being used for marketing purposes.
To assist you in this process, particularly if you wish to exercise your right to object by sending a written request to the postal address indicated above, you will find a sample letter prepared by the CNIL by clicking on the following link.

https://www.cnil.fr/fr/modele/courrier/supprimer-des-informations-vous-concernant-dun-site-internet

Response times

Propriétés de Charme undertakes to respond to your request for access, rectification or objection or any other request for additional information within a reasonable time which shall not exceed 1 month from the receipt of your request.

Complaint to the competent authority:

If you believe that Propriétés de Charme is not fulfilling its obligations regarding your Personal Information, you can file a complaint or request with the relevant authority. In France, the relevant authority is the CNIL, which you can contact electronically by clicking on the following link: https://www.cnil.fr/fr/plaintes/internet.

Cookie Policy

When you first visit the website www.proprietesdecharme.com, a banner at the bottom of your screen informs you that information about your browsing activity may be stored in files called "cookies." Our cookie policy helps you better understand the measures we implement regarding browsing on our website. It informs you about all the cookies present on our website, their purpose, and provides instructions on how to configure them.

Propriétés de Charme, as the publisher of this website, may place a cookie on the hard drive of your device (computer, tablet, mobile etc.) to ensure smooth and optimal navigation on our website.

“Cookies” (or connection tokens) are small text files of limited size that allow us to recognize your computer, tablet or mobile device in order to personalize the services we offer you.

The information collected through cookies does not allow us to identify you personally in any way. It is used exclusively for our own purposes to improve the interactivity and performance of our website and to provide you with content tailored to your interests. None of this information is shared with third parties except when Propriétés de Charme has obtained your prior consent or when disclosure is required by law, by order of a court, or by any administrative or judicial authority empowered to request it.

Configure your cookie preferences

You can accept or refuse the use of cookies at any time.

When you first visit the website www.proprietesdecharme.com, a banner briefly displaying information about the use of cookies and similar technologies appears at the bottom of your screen. This banner informs you that by continuing to browse the Propriétés de Charme website (by loading a new page or clicking on various elements of the site, for example), you accept the site's cookie policy.

Depending on the type of cookie involved, obtaining your consent to the placement and reading of cookies on your device may be mandatory.

Cookies exempt from consent

In accordance with the recommendations of the French Data Protection Authority (CNIL), certain cookies are exempt from the requirement to obtain your prior consent because they are strictly necessary for the operation of the website or have the sole purpose of enabling or facilitating electronic communication. These include session ID cookies, authentication cookies, load balancing session cookies, and cookies for personalizing your interface. These cookies are fully subject to this policy insofar as they are issued and managed by the company that operates Propriétés de Charme.

Cookies requiring your prior consent

This requirement concerns cookies issued by third parties and which are described as "persistent" insofar as they remain on your device until they are deleted or their expiry date.

Since these cookies are issued by third parties, their use and storage are subject to their own privacy policies, which you can find linked below. This category of cookies includes audience measurement cookies (notably Google Analytics), advertising cookies (which Propriétés de Charme does not use), and social media sharing cookies (notably from Facebook, Twitter, and Google Plus).

Audience measurement cookies collect statistics on website traffic and usage of various elements of the website (such as the content/pages you have visited). This data helps improve the user experience of the Propriétés de Charme website. An audience measurement tool is used on this website:

Google Analytics, whose privacy policy is available at the following link: https://support.google.com/analytics/answer/6004245

Social media sharing cookies are issued and managed by the publisher of the relevant social network. Subject to your consent, these cookies allow you to easily share some of the content published on the Propriétés de Charme website, particularly via a sharing button specific to each social network. These cookies are managed by the third party AddToAny, whose privacy policy (in English) is available at the following link: https://www.addtoany.com/privacy

You have various tools available to configure cookies

Most internet browsers are configured by default to allow cookies. Your browser offers you the option to modify these default settings so that all cookies are systematically rejected, or so that only some cookies are accepted or rejected depending on their source.

Please note that refusing to allow cookies to be stored on your device may affect your user experience and your access to certain services or features of this website. In such cases, Propriétés de Charme accepts no liability for any consequences related to the degradation of your browsing experience resulting from your choice to refuse, delete, or block cookies necessary for the website's operation. These consequences shall not constitute damages, and you will not be entitled to any compensation as a result.

Your browser also allows you to delete existing cookies on your device or to notify you when new cookies are likely to be placed on your device. These settings do not affect your browsing experience, but you will lose all the benefits provided by the cookie.

Please see below for the various tools available to you to configure the cookies placed on your device.

Configuring your internet browser

Each web browser offers its own cookie management settings. To learn how to modify your cookie preferences, you will find below links to the necessary help to access your browser's settings menu:

Chrome: https://support.google.com/chrome/answer/95647?hl=fr

Firefox: https://support.mozilla.org/fr/kb/auteur-bloquer-cookies-preferences-sites

Internet Explorer: https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-11

Opera: https://help.opera.com/en/latest/web-preferences/#cookies

Safari: https://support.apple.com/fr-fr/guide/safari/sfri11471/mac

For more information about cookie management tools, you can visit the CNIL website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser

For any questions or requests for further information regarding this cookie policy, please contact us by email at: contact@proprietesdecharme.com

Private access and feedback submissions

Comments

When you leave a comment on our site, the data entered in the comment form, as well as your IP address and browser user agent, are collected to help us detect spam.

An anonymized string created from your email address (also called a hash) may be sent to the Gravatar service to check if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After your comment is approved, your profile picture will be publicly visible next to your comment.

Media

If you upload images to the site, we advise you to avoid uploading images containing EXIF GPS coordinate data. People visiting your site can download and extract location data from these images.

If you leave a comment on our site, you will be offered the option to save your name, email address, and website in cookies. This is solely for your convenience so you don't have to re-enter this information if you leave another comment later. These cookies expire after one year.

If you visit the login page, a temporary cookie will be created to determine if your browser accepts cookies. This cookie contains no personal data and will be automatically deleted when you close your browser.

When you log in, we will set several cookies to save your login information and screen preferences. Login cookies last for two days, and screen option cookies last for one year. If you select "Remember me," your login cookie will be stored for two weeks. If you log out of your account, the login cookie will be removed.

When you edit or publish a post, an additional cookie will be saved in your browser. This cookie contains no personal data. It simply indicates the ID of the post you just edited. It expires after one day.

Content embedded from other websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if the visitor had visited that other website.

These websites may collect data about you, use cookies, embed third-party tracking tools, and monitor your interactions with this embedded content if you have an account and are logged in to their website.

Use and transmission of your personal data

If you request a password reset, your IP address will be included in the reset email.

Data storage periods

If you leave a comment, the comment and its metadata are retained indefinitely. This allows subsequent comments to be automatically recognized and approved instead of being held in the moderation queue.

For accounts that register on our site (if applicable), we also store the personal information they provide in their profile. All accounts can view, edit, or delete their personal information at any time (except for their username). Website administrators can also view and edit this information.

Your rights over your data

If you have an account or have left comments on the site, you can request to receive a file containing all the personal data we hold about you, including any data you have provided to us. You can also request the deletion of your personal data. This does not include data stored for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked using an automated spam detection service.