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General Terms and Conditions of Sale and Publication of Advertisements

The website www.proprietesdecharme.com is a platform dedicated to luxury real estate, showcasing prestigious properties such as luxury homes, high-end apartments, castles and other exceptional properties.

Propriétés De Charme is the preferred choice for specialist real estate agencies, offering them the opportunity to market their properties directly on our portal. Discover our directory of partner agencies specializing in luxury real estate.

1. Site Mission and Purpose

1.1 Site Mission

The website Propriétés De Charme, accessible at www.proprietesdecharme.com, is an independent luxury real estate listings portal.

To ensure a rigorous selection of luxury properties for our users, particularly international buyers seeking exceptional homes, Propriétés De Charme has established strict criteria for the acceptance of listings by our advertising partners. The portal imposes a minimum threshold of €600,000 for any real estate transaction published on our site, thus guaranteeing the exclusive presence of high-end properties that meet the demanding requirements of our international clientele.

Propriétés De Charme is a multimedia website that connects luxury real estate agencies, independent real estate agents, and sales representatives specializing in the sale of high-end properties. We also collaborate with notaries and lawyers offering exceptional properties such as luxury seaside villas, private mansions, castles, equestrian and hunting estates, luxury apartments, penthouses, prestigious chalets, charming residences, and unique properties.

Each unique and exceptional property is labeled luxury, whether it is located in France or internationally, in an urban, coastal, mountainous, or rural setting.

1.2 Purpose

These general terms and conditions of sale define the terms under which the company:

EI “Synergie Conseil” — Operation of commercial or non-commercial websites — RCS 448288498 — Siret 44828849800018 — VAT No.: FR82448288498 — Registered office: 20, rue Quinquet – 02200 Soissons, France, operates the website www.proprietesdecharme.com and provides its clients, real estate advertisers or other advertisers, with online publication services for real estate sales listings as well as advertising inserts or institutional communication.

Hereinafter referred to as the "Site" or "Charming Properties".

2. Acceptance of the general terms and conditions of sale

These conditions become contractual between the Site Propriétés De Charme and the advertiser from the first publication of the advertisement and at the latest upon payment for the insertion.

Advertisers are invited to review the General Terms and Conditions of Sale. Any service provided by the Propriétés De Charme website therefore implies the advertiser's unreserved acceptance of these General Terms and Conditions of Sale.

3. Real Estate Clients/Advertisers Concerned

Luxury real estate professionals in France

  • Luxury real estate agencies holding a transaction or management license in accordance with the Hoguet law n°70-9 of January 2, 1970
  • Real estate agents or commercial real estate agents, specializing in luxury properties, holding a certificate of authorization in accordance with the Hoguet law n°70-9 of January 2, 1970
  • Notaries and lawyers who, as a secondary activity, act as agents in real estate transactions and hold a portfolio of luxury properties

Luxury real estate professionals abroad

  • Professionals authorized in their country of origin to offer, sell or rent luxury real estate on behalf of third parties

Private owners of a luxury property

  • Subject to acceptance by the site and on an exceptional basis, private individuals who own a luxury property for sale

4. Eligibility criteria for publishing a real estate advertisement

Property sale: €600,000 minimum

The luxury real estate portal Propriétés De Charme does not intend to accept:

  • The publication of advertisements for properties offered under VEFA (Sale in a future state of completion)
  • The publication of advertisements illustrated with computer-generated images
  • Publishing advertisements for off-market goods without any representative photos
  • Publishing advertisements where the main photo is a landscape or any image unrelated to the property

Propriétés De Charme places particular importance on the quality of published photos. If your photos are not of high quality or do not align with the site's philosophy, your listing may be rejected.

5. Creating and opening an advertiser account

The advertiser guarantees the accuracy of their identity and undertakes to correct or modify the information provided when opening their account as soon as they become aware of any change likely to affect the services offered in connection with their advertisement, including changes of address, telephone contact details or email address.

6. Order and validity

For individuals: by ordering a product from the Site https://www.proprietesdecharme.com, the user expressly agrees to waive the exercise of their right of withdrawal in accordance with the provisions of Article L.221-28 of the Consumer Code, which states that said right of withdrawal cannot be exercised, unless the parties have agreed otherwise, for contracts for the supply of services whose performance has begun with the consumer's agreement before the expiry of the withdrawal period.

Consequently, no right of withdrawal can be exercised for products ordered on the Site by an individual, as access to the online advertising interface is made available to the advertiser as soon as their account is opened and the advertisement is paid for.

7. Publication period

Advertisements are published on the site during their validity period defined in the order, which cannot be modified by the advertiser, under the advertiser's full responsibility.

8. Publication Rates

Prices are defined in the descriptions of our various offers and are subject to change without notice. The Site reserves the right to modify publication rates at any time.

No full or partial refund will be issued for any reason whatsoever, once an advertisement is published on the site or an advertisement package has been purchased, the advertiser having access to the interface for creating and posting advertisements within 7 days of their order and the opening of their account.

For current listings, the new rates will only apply at the time of subscription renewal, on the anniversary date of the first display of the listing.

If the advertiser wishes to stop the publication of their advertisement before the end of the publication period defined when ordering, they will not be able to claim any price reduction.

9. Billing and payment for advertisements

Advertisements can be paid for directly at the time of order via a secure online payment system or according to other terms specified at the time of order. Any payment delay will automatically result in:

  • Suspension of the execution of the broadcasting/advertising/advertising insert contract
  • The immediate payment of all outstanding sums
  • Cash payment for any new order or suspension of their execution
  • A late payment interest charge calculated at the current legal interest rate
  • The payment of compensation equal to 10% of the sums due under the penalty clause, in addition to any legal costs

10. Access to the ad administration interface

The advertiser is solely responsible for safeguarding the passwords and access codes provided to them when opening their account. It is their responsibility to implement the necessary precautions and security measures to protect them.

In the event of loss, theft, or unauthorized use by a third party, the advertiser agrees to immediately notify the Site and cease all use of their account. The Site cannot be held liable for the fraudulent use of access codes by third parties.

11. Right to reproduce and distribute advertisements

The Site reserves the right to reproduce, in whole or in part, all photographs uploaded and provided by the advertiser. The advertiser authorizes the Site to publish their advertisement, in whole or in part (text and photos), on all communication media, particularly for its own promotional purposes.

By publishing advertisements on the Propriétés De Charme website, the advertiser expressly authorizes the Site to reproduce and distribute the real estate advertisements, photographs and descriptive texts on the Site's social media accounts: Facebook, X (ex-Twitter), Instagram, YouTube, LinkedIn, Pinterest and any social media accounts that the Site may open in the future, without the advertiser being able to object.

12. Copyright on published photos and texts

  • The advertiser certifies that they own the copyright to the photos and texts they provide and undertakes to transmit accurate and truthful information.
  • The advertiser guarantees that they own the copyright to the said content, or are authorized by the owner to publish their advertisement on the Site.

It is the advertiser's responsibility to obtain permission to reproduce any photograph or other type of content used in their advertisements. The Site cannot be held liable for any copyright infringement resulting from content provided by advertisers.

13. Drafting and validity of an advertisement

Each advertiser declares that they are aware of the applicable legislation regarding the publication of real estate advertisements and must comply with their legal and regulatory obligations. The Site is not responsible for the content of advertisements written and activated online, which remain the sole civil and tortious responsibility of the advertiser.

Before publishing their advertisement, the advertiser must verify that:

  • The features, descriptions and photos are not misleading to the public
  • He has the legal capacity to commit to providing the service or good presented
  • He has the right to distribute the photographs and reproductions used to illustrate his advertisement

The advertiser agrees in particular to comply with the following rules:

  • Each listing relates to a specific property
  • Each listing must be illustrated with at least one representative photo of the property
  • The price must be indicated when creating the listing — the phrase “price on request” is permitted
  • For advertisements in France, the inclusion of the DPE and GES ratings is mandatory
  • The identification of the party responsible for paying the fees is mandatory in France
  • The property featured in an advertisement cannot be replaced by another
  • Only one property can be listed per advertisement, unless the property comprises multiple units at the same address
  • Inserting photos containing text is prohibited — only the advertiser's logo may be embedded in a photo
  • The use of phrases such as “for sale”, “sold”, “under contract”, telephone number, website address or any advertising message in the photos is prohibited
  • Combining multiple photos into a single image is strictly prohibited
  • The use of subjective adjectives such as “beautiful”, “magnificent”, “exceptional” in the description of the property should be avoided

The Site reserves the right to make editorial adjustments to the text of advertisements to improve their clarity. The advertiser remains responsible for the original content published.

14. Hyperlinks in advertisements

The Site reserves the right to refuse the inclusion, in advertisements, of addresses of other Internet sites or hyperlinks leading to such sites, and it reserves the right to remove said addresses or links without notice and at its discretion.

15. Advertiser Responsibilities

Advertisements are created, modified, or cancelled by the advertisers at their sole risk. The Site is not intended to verify the accuracy of their content or their validity over time. The Site will under no circumstances be liable to the advertiser for any indirect damages incurred, including any loss of profits.

The Site cannot under any circumstances be held responsible for the content or lack of information or updates of the advertisements published, as these are exclusively written and updated by the advertisers themselves.

The advertiser undertakes to respond to requests from internet users contacting them via online forms and will deal with them without the direct or indirect intervention of the Site.

16. Right to modify or delete an advertisement

Advertisers may request that their ad be removed from the site before their subscription expires, but in this case, they are not entitled to any compensation. The site reserves the right to refuse publication of any ad that violates its editorial policy without any entitlement to compensation.

The site reserves the right to modify or delete advertisements or user accounts without notice in the following cases:

  • Advertisements or accounts containing incomplete, illegal, or fanciful content
  • Ads or accounts containing fraudulent or inaccurate content
  • Abuse or misuse of the services offered
  • Rental method not in accordance with legal provisions or industry practices

17. Technical maintenance and safety

The Site is normally accessible 24/7. The advertiser acknowledges that the Internet has technical characteristics that make it impossible to guarantee uninterrupted service. Services may be interrupted for maintenance, force majeure, or due to events beyond the Site's control.

The Site is bound by an obligation of means and cannot be held responsible for the consequences of a service interruption beyond its control.

18. Personal Data

The personal information collected by the Site may be processed electronically by the Site, its partners, and/or members of a professional network to which it belongs. This information is retained for no longer than is necessary for the purposes for which it was collected and within the limits of applicable legal limitation periods.

Please consult the Propriétés De Charme privacy policy for more information on the collection and processing of personal data.

19. Information Technology and Freedoms

In accordance with Law No. 78-17 of 06.01.78, you have the right to access, rectify, erase, restrict processing, transfer and object to the processing of your data, which you can exercise by contacting the data protection officer.

To exercise these rights, please contact the data protection officer by email at: dpo@proprietesdecharme.com

Data controller: Mr. Jérôme Drouet

The user can also file a complaint with the CNIL .

In accordance with Article L.223-2 of the Consumer Code, the user has the right to object to telephone solicitation by registering their number on the Bloctel list at www.bloctel.gouv.fr .

20. Acceptance of the general terms and conditions of sale

The Site reserves the right to modify these terms and conditions at any time. By using the Site and posting an advertisement, you unconditionally accept these terms and conditions of publication and sale.

The Site reserves the right to modify, add to, or delete all or part of these terms and conditions without prior notice, as well as to assign, transfer, or subcontract its rights and/or obligations. By continuing to use the Site, the advertiser acknowledges and accepts any such modifications.

21. Jurisdiction and applicable law

Any disputes relating to the validity, interpretation, acceptance or execution of this agreement shall be subject to an attempt at amicable settlement which the parties undertake to seek.

In the event that an amicable settlement cannot be reached within three (3) months, the courts of Soissons (02) shall have sole jurisdiction, even in the case of third-party claims or multiple defendants. These terms and conditions are governed by French law.

Up to date on 01/01/2025

Legal Information and Terms of Use