Owner present during property viewings: Yes or No? 🏡🤔
The question of whether the owner should be present during property viewings is often debated. Some believe that an active presence can positively influence the sale, while others feel it can create a tense atmosphere or hinder smooth communication between the prospective buyer and the real estate agent. In this article, we will explore the advantages and disadvantages of this practice and provide advice on whether, when, and how an owner should be present during viewings.
The importance of property viewings 🏠
Property viewings are a key moment in the home buying process. They allow potential buyers to get a concrete idea of the property and its surroundings. It is also at this point that a large part of the purchase decision is made. The buyer tries to imagine themselves living there, to appreciate the atmosphere, the light, the size, and the layout.
The owner's role during these viewings depends on several factors: the nature of the transaction, the personalities of the owner and the buyer, and the type of property in question. But the essential question is: is it a good idea for the owner to be present during these crucial moments?
The advantages of the owner's presence ✅
1. Answer specific questions about ownership 🤓
One of the main advantages of having the owner present during viewings is the opportunity to answer detailed questions about the property's history, improvements made, reasons for selling, and technical aspects that the real estate agent might not be as familiar with.
Indeed, some buyers may want specific information regarding aspects such as roof renovation, electrical wiring, or even the characteristics of the neighborhood. The owner, having lived in the house, can provide direct and honest answers.
2. Build a relationship of trust 🤝
When the owner is present during the viewing, they can create an atmosphere of transparency and trust. Buyers know they are speaking directly to the person who lived in the property, which can reassure some about the accuracy of the information provided.
The mere fact that the owner is willing to open their home and discuss freely can also give a positive impression, showing that they have nothing to hide.
3. Show care and love for good 🧹💖
Having the owner present allows you to highlight the property's upkeep, as well as small details that might not be apparent during a simple viewing with a real estate agent. For example, an owner can showcase renovations they've done themselves or point out aspects of the property that a buyer might not notice on their own.
Some owners add a personal touch that can appeal to buyers, such as careful decoration or specific amenities.
4. Addressing emotional concerns 💬❤️
Buying a home is an emotional decision as well as a rational one. A homeowner can sometimes better understand buyers' emotional concerns, such as neighborhood safety or the overall feel of the house. Their personal experience can alleviate buyers' fears and convince them that the property is a good choice.
The disadvantages of the owner's presence ❌
1. Risk of voltage buildup 😬
The owner's presence can sometimes create a tense atmosphere. The buyer may feel uncomfortable or watched, which could disrupt the flow of the viewing. They may also hesitate to ask critical or negative questions for fear of offending the owner.
Some buyers need time to envision themselves living in a property without feeling judged or closely observed. The owner's presence can inhibit this visualization and make the viewing less comfortable.
2. Too much detail or subjective information 🗣️
The owner can sometimes be overly involved and provide excessive or subjective information. Some details, while relevant to them, may be perceived as unnecessary or exaggerated by the buyer. For example, an owner might emphasize a detail of the house that they consider a selling point, while the buyer doesn't see it the same way.
This situation can lead to information overload and disrupt the buyer's decision-making process.
3. The danger of putting the buyer on the defensive 🚫
Potential buyers may become defensive if the owner makes insistent comments about certain aspects of the property. For example, if the owner overemphasizes the quality of certain renovations or the reasons for selling, the buyer might feel manipulated.
Real estate agents have the experience to guide visitors in a neutral manner, which can make the visit smoother and less likely to be influenced by emotions or personal opinions.
4. Lack of confidentiality 🔒
In some cases, the owner's presence can compromise the confidentiality of the transaction. Buyers might not feel free to ask questions about negative aspects of the property or neighborhood if they know the owner is nearby. This could also limit discussions between the buyer and the real estate agent at the end of the viewing, when it's important to freely express impressions.
When should the owner's presence be avoided? 🚫
1. During multiple visits or an open house 📅
When multiple visitors come and go, the owner's presence can become a burden. If each prospective buyer feels obligated to speak directly with the owner, it can slow down the process and reduce the effectiveness of the viewings. Furthermore, a large number of viewings with the owner present could create a sense of overload, which can be counterproductive.
In this type of situation, it is often preferable to let the real estate agent handle the viewing, so that the buyer can focus fully on the property without distractions.
2. If the buyer seems rushed or nervous 🏃♂️
If the buyer is in a hurry or seems stressed about the viewing, it's best to let the real estate agent handle it without the owner present. Added pressure from the owner can make the buyer even more nervous, which could negatively impact the final decision.
3. In the case of a sale made in a “negative state of mind” 😞
If the owner is emotionally attached to the property and seems reluctant to let go of the sale, it can create a negative atmosphere. An overly involved or emotional owner could negatively influence the perception of the property. In such cases, it's best for the owner to remain neutral to avoid unnecessary tension.
When is it ideal for the owner to be present? 🏡✨
1. During a private viewing with a very interested buyer 🤩
If the buyer seems highly interested and wants to ask detailed questions, the owner's presence can be an advantage. It allows for specific questions to be answered and for a more personalized interaction to be established.
2. When visiting a unique or very specific property 🔑
If the property is exceptional or has unique features, the owner's presence can help explain what makes it special. This can be particularly relevant for unusual or older properties where the owner can add an essential personal touch.
3. When the buyer has specific concerns 💬
If a buyer has specific concerns, such as neighborhood issues or technical aspects, the owner's presence can help answer these questions directly, providing an authentic perspective.
Conclusion: The owner's presence, a strategic choice 🎯
In conclusion, the owner's presence during property viewings can have both advantages and disadvantages. There's no single answer, as it depends on the type of property, the buyer, and the specific circumstances. The key is for the owner to understand the context and be able to adapt to the situation. In some cases, their presence can be a real asset, while in others, it's best to keep them out of the viewing. The key is finding the right balance between transparency, the buyer's comfort, and the effectiveness of the viewing.
