Privacy Policy

Please note that Properties de Charme reserves the right to modify or supplement this confidentiality policy to comply with legislative, regulatory, jurisprudential or technological developments. In the event of a change, the update date will be clearly indicated at the top of the policy. These changes are binding on the user as soon as they are published. We therefore recommend that the user regularly consult this policy to be informed of possible modifications. Current as of 01/01/2024.

Editor of the site www.proprietesdecharme.com

EI Synergie Conseil

Operation of commercial or non-commercial websites
RCS 448288498 – Siret 44828849800018 – VAT number: FR82448288498
Legal headquarters: 20, rue Quinquet – 02200 Soissons (Aisne) – France

Personal data

Generally speaking, you visit the Properties de Charme site without providing any personal information about yourself. In any event, you are in no way obliged to transmit Personal Information to Properties de Charme.

However, in the event of refusal, you may not be able to benefit from certain information or services that you have requested. As such, Properties de Charme may in certain cases ask you to provide your name, first name, email address, postal address and telephone number (hereinafter your “Personal Information”). By providing this information, you expressly agree that it will be processed by Properties de Charme, for the purposes indicated below.

In accordance with the General Data Protection Regulation adopted by the European Parliament on April 14, 2016, and the Data Protection Act of January 6, 1978 as amended, Properties de Charme informs you of the following points:

Properties de Charme is able to collect personal information through online forms.

It should be remembered that Properties de Charme acts as a content host, mainly real estate advertisements from real estate professionals. In this capacity, the site does not take part in pre-contractual or contractual commercial relations between the parties involved.

The available forms are varied, covering needs such as contacting customer service, requesting a property valuation, sending search criteria, putting a property up for sale, as well as the possibility for a visitor to contact an advertiser via a form integrated into the detailed page of a property for sale, for any request for additional information.

These forms are made available in order to facilitate interactions between applicants and real estate professionals who present their properties for sale on the platform. Consequently, the site may transmit your requests to one or more of its advertising partners, depending on the nature of your request, in order to best meet your needs.

Identity of the data controller

The data controller is Mr. Jérôme Drouet.

Purposes of processing

Properties de Charme may process your Personal Information:

  • for the purposes of providing you with the information or services you have requested; and or
  • for the purposes of contacting you regarding questions relating to your request.

Recipients

Properties de Charme and its partners, real estate professionals.

These commercial entities may also include advertisers who advertise on the Site.

By requesting our services for a contact request, a real estate estimate, a property sale, or to be put in contact with a professional, or by providing your search criteria for a real estate purchase project, you consent expressly for Properties de Charme to share your Personal Information with one or more of its partners.

The duration of the conversation

Your Personal Information is kept by Properties de Charme only for the time corresponding to the purpose of collection as indicated above, which cannot in any case exceed 12 months.

Computer Rights and Freedoms

You have the following rights regarding your Personal Information, which you can exercise by writing to us at the postal address mentioned above or by sending an E-mail to: contact @ proprietesdecharme.com.

Right of access and communication of data

You have the right to access Personal Information which concerns you.

However, due to the obligation of security and confidentiality in the processing of personal data which is incumbent on Properties de Charme, you are informed that your request will be processed provided that you provide proof of your identity, in particular by producing a scan of your valid identity document or a signed photocopy of your valid identity document (in the event of a written request).

Properties de Charme informs you that it will be entitled, where applicable, to oppose requests that are manifestly abusive (due to their number, repetitive or systematic nature).

To help you in your process, particularly if you wish to exercise your right of access by means of a written request to the postal address mentioned above, you will find by clicking on the following link a model letter developed by the Commission Nationale de l’Informatique et des Libertés (the “CNIL”).

https://www.cnil.fr/fr/modele/courrier/entreprises-son-droit-dacces

Right to rectification of data

Under this right, the legislation authorizes you to request the rectification, updating, blocking or even erasure of data concerning you which may prove to be inaccurate, erroneous, incomplete or obsolete.

Also, you can define general and specific instructions relating to the fate of personal data after your death. If applicable, the heirs of a deceased person may demand to take the death of their loved one into consideration and/or to make the necessary updates.

To help you in your process, particularly if you wish to exercise, on your own behalf or on behalf of one of your deceased loved ones, your right of rectification by means of a written request to the postal address mentioned above , you will find by clicking on the following link a model letter developed by the CNIL.

https://www.cnil.fr/fr/modele/courrier/rectifier-des-donnees-incompletes

Right to object

The exercise of this right is only possible in one of the following two situations:

When the exercise of this right is based on legitimate reasons;
or When the exercise of this right aims to prevent the data collected from being used for commercial prospecting purposes.
To help you in your process, particularly if you wish to exercise your right of opposition by means of a written request addressed to the postal address indicated above, you will find by clicking on the following link a model letter developed by the CNIL.

https://www.cnil.fr/fr/modele/courrier/supprimer-des-information-vous-concernant-dun-site-internet

Reply duration

Properties de Charme undertakes to respond to your request for access, rectification or opposition or any other additional request for information within a reasonable period of time which cannot exceed 1 month from receipt of your request.

Complaint to the competent authority:

If you consider that Properties de Charme is not respecting its obligations with regard to your Personal Information, you can send a complaint or a request to the competent authority. In France, the competent authority is the CNIL to which you can send a request electronically by clicking on the following link: https://www.cnil.fr/fr/plaintes/internet.

Cookie Policy

When you first connect to the website www.proprietesdecharme.com, you are warned by a banner at the bottom of your screen that information relating to your browsing may be recorded in files called “cookies”. Our cookie use policy allows you to better understand the arrangements we implement when browsing our website. It informs you in particular about all the cookies present on our website, their purpose and gives you the procedure to follow to configure them.

Properties de Charme, as publisher of this website, may install a cookie on the hard drive of your terminal (computer, tablet, mobile, etc.) in order to guarantee you smooth and optimal navigation on our website.

“Cookies” are small text files of limited size that allow us to recognize your computer, tablet or mobile in order to personalize the services we offer you.

The information collected through cookies does not in any way identify you by name. They are used exclusively for our own needs in order to improve the interactivity and performance of our website and to send you content tailored to your interests. None of this information is communicated to third parties except when Properties de Charme has obtained your prior consent or when the disclosure of this information is required by law, by order of a court or any authority. administrative or judicial authority empowered to take cognizance of it.

Configuring your cookie preferences

You can accept or refuse the deposit of cookies at any time.

When you first connect to the website www.proprietesdecharme.com, a banner briefly presenting information relating to the deposit of cookies and similar technologies appears at the bottom of your screen. This banner warns you that by continuing to browse the Produits de Charme website (by loading a new page or by clicking on various elements of the site for example), you accept the site's coolie policy.

Depending on the type of cookie in question, obtaining your consent to deposit and read cookies on your terminal may be imperative.

Cookies exempt from consent

In accordance with the recommendations of the National Commission for Information Technology and Liberties (CNIL), certain cookies are exempt from the prior collection of your consent to the extent that they are strictly necessary for the operation of the website or have the exclusive purpose of enabling or facilitating communication by electronic means. These include session identifier, authentication, load balancing session cookies as well as cookies to personalize your interface. These cookies are entirely subject to this policy to the extent that they are issued and managed by the company that operates Properties de Charme.

Cookies requiring the prior collection of your consent

This requirement concerns cookies issued by third parties and which are qualified as “persistent” insofar as they remain on your terminal until they are deleted or expire.

As such cookies are issued by third parties, their use and deposit are subject to their own confidentiality policies, a link to which you will find below. This family of cookies includes audience measurement cookies (notably Google Analytics), advertising cookies (which Properties de Charme does not use) as well as social network sharing cookies (notably from Facebook, Twitter and Google Plus). ).

Audience measurement cookies establish statistics concerning the frequentation and use of various elements of the website (such as the contents/pages that you have visited). This data contributes to improving the ergonomics of the Properties de Charme website. An audience measurement tool is used on this website:

Google Analytics whose privacy policy is available from the following link: https://support.google.com/analytics/answer/6004245

Social network sharing cookies are issued and managed by the publisher of the social network concerned. Subject to your consent, these cookies allow you to easily share part of the content published on the Properties de Charme site, in particular via a sharing application “button” depending on the social network concerned.

You have various cookie setting tools at your disposal.

Most Internet browsers are configured by default so that the deposit of cookies is authorized. Your browser offers you the opportunity to modify these standard settings so that all cookies are systematically rejected or only some of the cookies are accepted or refused depending on their issuer.

We draw your attention to the fact that refusing the storage of cookies on your terminal is nevertheless likely to alter your user experience as well as your access to certain services or functionalities of this website. Where applicable, Properties de Charme declines all responsibility for the consequences linked to the deterioration of your browsing conditions which occur due to your choice to refuse, delete or block the cookies necessary for the operation of the site. These consequences cannot constitute damage and you will not be able to claim any compensation as a result.

Your browser also allows you to delete existing cookies on your terminal or to notify you when new cookies are likely to be placed on your terminal. These settings have no impact on your browsing but cause you to lose all the benefits provided by the cookie.

Please take note below of the multiple tools available to you so that you can configure the cookies placed on your terminal.

Configuring your Internet browser

Each Internet browser offers its own cookie management settings. To find out how to modify your cookie preferences, you will find below the links to the help necessary to access the menu of your browser provided for this purpose:

Chrome: https://support.google.com/chrome/answer/95647?hl=fr

Firefox: https://support.mozilla.org/fr/kb/auteur-bloquer-cookies-preferences-sites

Internet Explorer: https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-11

Opera: https://help.opera.com/en/latest/web-preferences/#cookies

Safari: https://support.apple.com/fr-fr/guide/safari/sfri11471/mac

For more information regarding cookie control tools, you can consult the CNIL website: https://www.cnil.fr/fr/cookies-et-autre-traceurs/comment-se-proteger/maitriser -your-browser 

For any questions or additional requests for information relating to this cookie policy, please contact us by e-mail at: contact @ proprietesdecharme.com

Private access and submission of comments

Comments

When you leave a comment on our site, the data entered in the comment form, as well as your IP address and the user agent of your browser are collected to help us detect unwanted comments.

An anonymized string created from your email address (also called a hash) may be sent to the Gravatar service to check whether you are using it. The confidentiality provisions of the Gravatar service are available here: https://automattic.com/privacy/. After validation of your comment, your profile photo will be publicly visible next to your comment.

Media

If you upload images to the Site, we advise you to avoid uploading images that contain EXIF ​​GPS coordinate data. People visiting your site can download and extract location data from these images.

Cookies

If you leave a comment on our site, you may be asked to save your name, email address and website in cookies. This is only for your convenience so that you do not have to fill in this information if you leave another comment later. These cookies expire after one year.

If you go to the login page, a temporary cookie will be created to determine whether your browser accepts cookies. It does not contain personal data and will be deleted automatically when you close your browser.

When you log in, we will set a number of cookies to save your login information and screen preferences. The lifespan of a connection cookie is two days, that of a screen option cookie is one year. If you check “Remember me”, your login cookie will be retained for two weeks. If you log out of your account, the login cookie will be deleted.

By editing or publishing a post, an additional cookie will be stored in your browser. This cookie does not include any personal data. It simply shows the ID of the post you just edited. It expires after one day.

Content embedded from other sites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Content embedded from other sites behaves the same as if the visitor went to that other site.

These websites could collect data about you, use cookies, embed third-party tracking tools, track your interactions with this embedded content if you have an account connected to their website.

Use and transmission of your personal data

If you request a password reset, your IP address will be included in the reset email.

Storage times for your data

If you leave a comment, the comment and its metadata are retained indefinitely. This allows subsequent comments to be automatically recognized and approved instead of leaving them in the moderation queue.

For accounts that register on our site (if applicable), we also store the personal data indicated in their profile. All accounts can view, edit or delete their personal information at any time (except their username). Site managers can also view and modify this information.

The rights you have over your data

If you have an account or have left comments on the site, you can request to receive a file containing all the personal data we have about you, including that you have provided to us. You can also request the deletion of personal data concerning you. This does not take into account data stored for administrative, legal or security purposes.

Where your data is sent

Visitor comments may be checked using an automated spam comment detection service.

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